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FAQ

FREQUENTLY ASKED QUESTIONS

As you know, we've recently whipped up this fancy new website, so as soon as you start asking questions we can add to our frequently asked questions list.

Ask away.

Q. ARE YOUR WINES VEGAN?

We have made a conscious effort to ensure our wines are vegan, however in crafting a few of our wines we must utilise a small amount of egg whites for the fining process.

All of our current vintage wines are vegan EXCEPT the following wines:
Jules Taylor 2017 Marlborough Pinot Noir
OTQ 2017 Single Vineyard Pinot Noir
OTQ 2016 Single Vineyard Sauvignon Blanc

ALL of our wines are vegetarian.

If you want to know about an older vintage you've found in your cellar - please contact us direct and we'll look it up.

CAN I CHANGE THE ADDRESS MY WINE IS SHIPPED TO?

If you have moved or would like to permanently change your shipping address, you can do this by logging in to your account and editing shipping address.

I AM DONE SHOPPING. WHAT NOW?

Within the site, you should see a cart icon at the top right hand of the page. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

WHEN WILL MY ITEMS ARRIVE?

If you’re living in New Zealand, your order will be dispatched within 1-2 working days and delivered within 2-3 days from dispatch.

If you’re in Australia, Orders will be delivered within 2-4 weeks via airfreight. We’re sorry we can’t make this any quicker!

CAN I TRACK MY SHIPMENT?

When we finalize and ship your order we will send you an email to let you know it is on its way. The courier will also send you a tracking number allowing you to logon to the courier’s website and get an estimate date of delivery.

CAN I CANCEL MY ORDER?

You are able vary or cancel your order up to the point in time that Jules Taylor Wines has packed the order by contacting the Jules Taylor office on 03 578 9831. Should the order have left the Jules Taylor warehouse already, Jules Taylor Wines will not refund the order unless your wine is faulty.

If for any reason you are dissatisfied with your order, you must contact Jules Taylor Wines within 7 days of receipt of the order on 03 578 9831 for assistance.